Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at.

SEND US A MESSAGE

CONTACT INFORMATION

50 East 52nd Street
Brooklyn, NY 10022
United States
+1322224332
+4643758533

Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

Why Shop at Tooddly.com

More Choices for A Better Life

Tooddly.com is the global online retailer with an affordable item for every hobby and lifestyle. Home improvement, electronics, fashion and beauty supplies: available worldwide at unbeatable prices. For convenient shopping and everyday savings, make Tooddly.com a part of your life today!

Easy&Safe Online Shopping

With a wide variety of payment options, Tooddly.com offers convenience to customers worldwide. Purchasing options include major credit cards, debit cards, wire transfer, Western Union and PayPal. Tooddly.com has a payment method that works for you, with VeriSign’s world renowned secure payment technology keeping your information safe at all times.

High Quality With Global Standards

Every Tooddly.com product undergoes an extensive testing and quality control procedure, ensuring each and every item purchased meets global quality standards. Tooddly.com offers only the highest quality products, allowing customers to shop with confidence.

Convenient&Friendly Customer Service

Tooddly.com offers excellent, comprehensive customer service every step of the way. Before you order, make real time inquiries through use of our live chat. Once you’ve made a purchase, our customer service representatives are always on-hand to answer questions through our website’s easy to use ticket system. Shop with confidence and save with Tooddly.com!

Low Prices Direct From Factory Suppliers retailer

As a China-based global online retailer, Tooddly.com has developed long lasting ties with factories, distributors and warehouses throughout the Chinese wholesale community. Eliminating unnecessary costs and delivering the lowest possible prices to customers worldwide, Tooddly.com is committed to providing high quality for less.

Fast Delivery Around The Globe

Partnering with internationally trusted logistic service providers such as DHL, EMS and UPS, Tooddly.com ships to over 200 countries around the world. A variety of expedited shipping methods means there’s a convenient delivery option for every budget.

About Delivery

What Will Happen If The Order Not Signed By The Customer?

We will track all the orders online, and we hope our customers can track their Stone Pillows online by themselves to ensure the order can be signed by the customers timely. If we found the Stone Pillows not signed by the customers, we will email or call our customers. If they don’t reply the email or answer the call, and the order of Stones Pillows not signed more than five times, lead to the parcel return, the customers will pay the shipping fee again for the second delivery.

How To Track My Order?

Buyer will get shipping notification as soon as Stone Pillows send out. Tracking number and tracking method will be notified. Just follow our instruction to trace your order.
When you received the Stones Pillows, please check carefully before you sign your name on the delivery notice, you can refuse to accept it if you think it was damaged or missed something during the delivery, and you must email the details to us, so that we can ask compensate from our courier, and we can consider to ship new Stone Pillow or the missed parts to you.

Is Shipping Included In The Prices?

The name of Stone Pillows include ‘free shipping’, so you will not need to pay for shipping cost. Free available for every country.

Can You Ship To “My Country”?

Yeah, no problem, we can ship the Stone Pillows to your country.
We can ship single Stone Pillow samples or large orders to *WORLDWIDE*.
Please note, it’s your own responsibility to find out about the import tax situation in your own countr

What to Do If Delivery Service Delays?

If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.) please add at least 2 to 3 business days to the estimated delivery date of your order of Stone Pillows.

How To Do About The Undelivered Items?

We aim to deliver all of our orders of Stone Pillows and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered Stones Pillows which are reported to us later than 30 days after the date on which the order was taken by us.
Pls note: If you select the Register Airmail delivery method for the Stone Pillows and the physical address is in backvelder or some remote places, it often needs 30 working days, so you can contact our customer service to help you with the delivery method.

What Should I Do If My Order Doesn't Arrive?

Should your order of Stone Pillows be marked as available for immediate despatch and it fails to reach you within the Stones Pillows quoted above, and then please contact our Customer Services team who will be happy to assist.

What Will Happen If No One Is In When My Parcel Is Delivered?

This will depend on which carrier is selected to deliver your Stone Pillows.
Any express will leave your Stones Pillows in a Leave Safe location and will call you when they arrive at your physical address, Then you need to contact the express courier to confirm the second dispatch time for your Stone Pillow. It is quicker for you to do this, also our customer service will help you to contact China express courier.

ORDERS AND RETURNS

What Is The Return Process If I Want To Return Stone Pillows?

If you want to return the Stone Pillows, please follow the following steps:
Send “Return Request” to Customer Service by e-mail service@tooddly.com within 7-14 days of you received the Stone Pillows. Include an explanation and photographs documenting about why you want to return the Stones Pillows. Returns will not be accepted without prior approval from Customer Service.
Once Customer Service has approved your request to return Stones Pillows, please send the item and the completed Product Return Form back to us as soon as possible.
Once received at our facility of Stone Pillow, your return will be processed within 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 30 days for it to be credited to your account. Stones Pillow returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.

How Do You Process The Overdue Product?

If your ordered Stone Pillows cannot be shipped by the time originally stated more than 10 days, Customer Service will offer you the option of keeping or canceling your order about Stones Pillows. Customers can choose to cancel the order and get a full refund.

How To Do If The Items Damaged or Misshipped?

You are eligible for a refund of the full purchase price plus shipping costs for damaged or mis-shipped Stone Pillows. If you believe your Stones Pillows were damaged during delivery, you must first obtain “Proof of Damage” documentation from your delivery carrier.

What Is Your Cancellations Policy?

– Orders of Stone Pillows canceled before processing will be eligible for a full refund.
– Orders of Stone Pillows canceled within 1-3 days after processing will be eligible for a partial refund of 50% product purchase price and full shipping cost.
– Orders of Stones Pillows canceled after 3 days of processing and before delivery will be eligible for a full shipping cost refund. Product purchase price will not be eligible for refund.
– Once your order of Stone Pillow has been shipped, it can no longer be cancelled.

If you would like to cancel your order of Stones Pillow, pls send e-mail to service@tooddly.com to proceed

*When you receive an email from us titled “Order Processing Notification, your payment for the Stone Pillows has been confirmed and your order is processing.

If I Want To Order A Lot More? Can You Give Me A Good Quotation?

Of course, we can get you better prices for large volume orders of Stone Pillows.
If you are interested in a quote for a large quantity of Stone Pillows, please contact us with the following details:

– The detail of Stones Pillows you want ( for example the size you want )
– The exact desired order quantity of the Stone Pillow
– Your desired time frame
– Any special requirements of the Stone Pillows or the shipping or others
With this information we will get back to you with a quotation.
You can also send your email to service@tooddly.com or contact with our online salesman easily.

About Taxes & Fees

Who Will Pay For The Custom Taxes & Other Fees?

The customer who purchases the Stone Pillows is responsible for paying these customs rights, and of the possible paperwork involved.

The price of the Stone Pillow sold is in USD and it doesn’t include taxes (VAT).

Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform us in order to ascertain the reason for the delay.

We will not be responsible or liable if the package of Stone Pillows is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country’s custom for their specific custom laws.

We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) of Stone Pillows due to your absence to collect the package(s) from the given destination address.

About the import fees, like the clearance fee, maybe charged by your local customs. The regulations are different according to different countries. Specific provisions please check with your country’s custom for their specific custom laws. If you informed to pay the clearance fee for the Stones Pillows (charged by Customs) hope you can cooperate to pay for it, so that the customs can release your parcel earlier. All your positive behavior will be appreciated.

If you don’t pay the clearance fee, the customs will give up processing your order, just let you know, hope you can understand.

The responsibility of the seller stops when the Stones Pillows have been shipped off to the address specified by the customer.

It is clear however, that we will do our best to help you in getting your Stones Pillow out of customs if additional proof of sale or of value is needed.

Do I Have To Pay VAT / Sales Tax?

Do I Have To Pay VAT / Sales Tax for Stone Pillows?

Do I have to pay VAT or any other form of sales tax on Stones Pillows bought through your company?

We do not add any additional charges or taxes in China.

What you see on the invoice summary on the final checkout screen is what you have to pay to us

Possible additional costs to you may include:

– Bank transfer charges,

– Paypal money ‘upload’ (i.e. deposit) charges,

– And any import duties that are levied at customs.

Please note that if you are re-selling (or drop-shipping) Stone Pillows from us it is your responsibility to ensure you are abiding by the tax (and other) regulations for selling Stone Pillow in your home country and the destination country.

Please note that if you are drop-shipping to end customers it is your responsibility to let them know about any taxes they may have to pay when receiving Stones Pillows from the courier.

Is Paying By Bank Transfer/Western Union For Free?

No, they are not free.

You may have to pay a fee for Stone Pillows when the money is sent to us by Western Union/Bank Transfer.

If you pay by bank transfer, please ask your bank to provide you with clear details so you can account for this fee when you pay for the Stone Pillows. For example, if you are paying for a order of $500, and the bank will charge $50 to transfer, please submit for the transfer $550. If you only submit $500 then the payment that arrives with us (in this example) will only be $450 and we won’t be able to send your full order.

We pay for any bank currency conversion fees within China Merchants Bank. You can submit bank transfer payments in any currency.

If you pay by western union for Stones Pillows, you need to go to a western union branch. Please also ask them to provide you clear details so you can account for the fee. Please submit the amount including transfer fee.

About Payment

Can I Select "Bank Transfer" For Payment Method?

Select “Bank Transfer” for payment method

If you select “Bank Transfer” for payment method for Stone Pillows, I would like to give you the detailed instruction to help you complete the payment.

If your country support the International transfer online, you can complete your payment for Stones Pillows online, otherwise, you should go to your bank to complete it.

The bank transfer details is as below:

Intermediary Bank(Optional): China Merchants Bank,New York(CHIPS ABA: 1455 or SWIFT CODE: CMBCUS33)
Beneficiary’s Bank: China Merchants Bank(SWIFT CODE: CMBCCNBS)
Beneficiary’s a/c no.: 6225 8801 2797 2975
Beneficiary’s name: ZHANG XIAO LING

What Should I Do If My Country Isn't Available In Paypal?

Which countries can use Paypal to pay for the Stone Pillows?

Normally you can up free for an account at www.paypal.com – but please note paying by Paypal is only possible in the countries listed on the following web page:

http://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside

If you have a Paypal account, but you are having problems with sending money or logging into Paypal, you need to speak to Paypal customer service and not us.

How To Contact PayPal Customer Service When I Can't Find A Phone Number For Them?

Finding this information on the PayPal website is quite tricky and some users have suggested this may be because they prefer receiving requests by email and want to reduce the number of calls. You can contact PayPal customer service at the toll-free contact numbers below:

Toll Free for Business/Premier,USA&Canada: 1-888-221-1161 / 1-888-204-4481

Personal Accounts: 1-402-935-2050

PayPalUK: 0870 7307 191

They are open between the following hours:

4:00 AM PDT to 10:00 PM PDT Monday through Friday

6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday