Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the product is well delivered in undamaged condition. Then check whether the product is made the same as it is described in your order as soon as possible without removing the tags, altering or washing it.
If you are returning or exchanging item, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Our return and exchange process is very easy. First, please send your return reason together with its supportive pictures to firstname.lastname@example.org. Second, our customer service will check your email and analyze the issue. If your return request is supported, our customer service will email you our return shipping address and ask you to ship it back. Returns without an authorization will not be processed.
Sizing or Fitting Issues
If your item size fluctuates slightly, it shall be only vary slightly at the seams.
Should your item size differ from the specifications of your order by much, we encourage you to contact us immediately for help.
The settings of your computer screen may alter the color of the pictures shown on Tooddly, so the color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact customer service to see if a return or refund is possible.
Style or design is not 100% exactly the same as ordered
Please allow very very slight difference exist between what you receive and what is shown in the picture, as this is a feature of handicraft. To minimize differences, we strictly test the quality before shipment, including the check of design similarity. If you are confident that the order was totally a wrong one, please contact our customer service within 7 days, and we will try our best to solve your problems.
Defective, Damaged or Mis-shipped Items
If we shipped you an item in the wrong color: You are eligible for a full refund after customer service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide customer service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, customer service will need photographs showing the damaged packaging as well as “Proof of Damage” documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. Tooddly will then ship you a new item immediately.
Can’t be returned or exchanged due to hygienic reasons
Customized and dyed items are final sale, no returns or exchanges.
The majority of our products can be cancelled up until they are shipped. If your order status is Pending, we can cancel it for you the time when your request sent to email@example.com.
If your order status is Processing, you can send email to firstname.lastname@example.org. to ask for a cancellation of your order. Once an order has been shipped, it can no longer be cancelled.
*When you receive an email entitled “Paid Successfully #(Order Code)”, your payment has been confirmed.